Who We Are, In One Breath

Michael — Mon, 17 Nov 2025 23:24:09 +0000

A short intro from Beau Billington upcoming podcast on The Free Agent on how we plug into B2B SaaS companies as a two person fractional post sales leadership team.

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Most SaaS founders know they need “better customer success.” Fewer can explain what that actually looks like in practice.

In this clip, Beau sets the stage and explains how Ari and I plug into B2B SaaS companies as a two person fractional leadership team. I focus on strategy and revenue from the base. Ari focuses on the day to day mechanics and unit economics.

Together we build and run the post sales engine so retention and expansion become real growth levers, not a hope and a prayer.

In this clip you will hear

Your track record from early stage start ups through public companies.
How the two in a box strategy plus operations model works in practice.
Why treating customer success as a revenue engine changes how you design post sales.

If you are in the 2 to 30M ARR range and your post sales motion feels like heroics and firefighting, this is a quick snapshot of how we help.

Talk about your post sales engine

Want your customer success team to drive real revenue instead of reactive support? Let’s compare notes.

Book a meeting

Email info@rps.cx

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