For targeted projects
Fractional Light
Focused, time-boxed help for a specific need.
Choose Light when one area needs attention fast, e.g., tighten onboarding handoffs, stand up renewal playbooks, or fix health scoring and dashboards.
Stop losing momentum after the close
Drop us into the team and keep selling. We build the plan, run the cadence, and deliver outcomes your board cares about: increased retention, growth, and customer satisfaction.
Four shifts you’ll feel in the first 1–2 quarters.
Objective health and risk plans, backed by a milestone-driven renewal runbook: dates set, owners accountable, progress tracked and reported.
Every interaction hunts for value. Support, training, and CS are incentivized to surface signals and route them to the CSM to convert into upsell and cross-sell.
Cost-to-value is foundational. Tiered engagement, automation, and standards optimize quality touches.
Every step of the journey is consistent, transparent, and built on trust.
Typical ranges based on prior engagements. Actual results vary by stage, product, and baseline.
Plug-in operators who act like internal leaders. We install the strategy and operating system, process, data, cadence, and run it with your team. Right-sized capacity at a fraction of a full-time hire, accountable for outcomes.
Weekly and monthly reviews, risk management, coaching, targets, and enablement. Leaders get leverage without full-time cost.
Lifecycle playbooks from onboarding to outcomes. Health models, tiering, coverage, and renewal mechanics that scale.
Clean CRM data, clear dashboards, and KPIs that align teams. Boards see progress. Teams know what to do.
Map value milestones, surface whitespace, and time offers so expansions feel natural and win.
Two senior operators, right-sized time, same playbook. We match cadence to your stage.
Focused, time-boxed help for a specific need.
Choose Light when one area needs attention fast, e.g., tighten onboarding handoffs, stand up renewal playbooks, or fix health scoring and dashboards.
Install the post-sales engine from day one without the full-time executive cost.
Use Core to get the team running predictably in the early phases before you hire a full time post sales leader. We install cadence, KPIs, and the core motions.
Stabilize fast, then scale. Deep operating time to clear the backlog and build as we go.
Choose Plus when demand is outpacing process. You are winning fast and need tiering, coverage, and quality gates to avoid becoming a victim of your own success.
Every package can be tailored to your needs. Scope and cadence follow your goals.
A three-step path from diagnostic to measurable outcomes. Momentum in weeks, not months.
Rapid evaluation of CS operations across people, process, data, and tools.
Co-prioritize by impact and feasibility to lock focus areas and near-term wins.
Embedded leadership to run the plan and deliver results.
If these feel familiar, you are in the right place. We fix root causes and make results repeatable.
Real notes from leaders who plugged us in to steady renewals, planned expansion, and cleaner ops.
“They plugged in like insiders, set the plan, and had the team executing within weeks. Board conversations became straightforward.”
“We finally had predictable renewals and a real expansion motion. Support and Training became growth sensors, not just cost centers.”
“Clear cadence, clean data, and playbooks our team actually uses. It went from heroic effort to repeatable system.”
References and detailed case metrics available upon request.
Not ready for a fractional package or need a targeted push? These offerings complement our core work.
A two week assessment that pinpoints gaps across retention, growth, scale, and infrastructure. You get a prioritized plan that your team can act on.
Targeted projects and advice to complement fractional leadership.
We’ve worked together for two decades building post-sales engines that retain, grow, and scale. RPS is a two-in-a-box model: senior operators who act like internal leaders and run the system with your team.
Strategy and leadership
Operational excellence and tools
Bring your targets and a quick snapshot of your KPIs. We will outline a first-pass plan before we hang up.
Experienced leaders who plug into your post-sales team part-time to install cadence, KPIs, and playbooks that improve retention, expansion, and scale.
We operate as embedded leaders. We design the system and run it with your team, not just advise.
Core is best when you are establishing foundations at the right time. Plus suits teams already overwhelmed by demand and needing more operating time to stabilize and scale.
Predictable renewals, planned expansion, cleaner data, and a scalable operating rhythm. Typical ranges are noted above; actuals vary by stage and baseline.