RPS Consultants - RPS Consultants

We Transform Your Customer Success

In today’s fiercely competitive SaaS landscape, standing out isn’t just about having a groundbreaking product—it’s about embedding value at every customer touchpoint.

This is where RPS Consultants reshapes the game by focusing on three pivotal areas:

Boosting Revenue through enhanced retention

Fueling Growth by unlocking upsell and cross-sell opportunities

Scaling Smartly to achieve unparalleled efficiency

Dive into how our tailored approach not only elevates your SaaS company’s performance but sets a new standard for excellence in the industry.

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Tailored Solutions for Every Growth Phase

Customer Success Foundations

Maximize Customer Retention
Enable Data-Driven Decisions
Prepare for Business Growth

Retention Transformation

Reduce Churn Rates
Raise Gross Revenue Retention
Build Customer Advocates

Scale Transformation

Optimize Customer Success ROI
Enhance Team Impact and Efficiency
Enable Scalable Success

Growth Transformation

Unlock Account Potential
Raise Upsell/Cross-sell Conversions
Increase Net Revenue Retention

Take Advantage Of Our Experience

With over 20 years of collaboration, the founders of RPS have mastered the art of merging business insights, strategy, processes, and tools, leading global teams of 10 to over 100 in companies boasting $10M to $1B in ARR. Their deep-rooted partnership has culminated in a unique prowess, positioning RPS as the definitive force in empowering SaaS companies to scale and excel.

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10 – 5000+

Company Size

$1M-$1B

Revenue

20+ Years

Post Sales Experience

The Team

Michael Plawner

Co-Founder & Customer Success Visionary

With over 20 years at the forefront of customer success and strategic innovation, Michael is passionate about propelling Enterprise SaaS companies into their next growth phase.

As Co-Founder of RPS Consultants, Michael merges deep industry insights with transformative strategies to elevate customer engagement, retention, and scalability. His experience spans transformative roles at leading organizations, where he’s championed customer success as a strategic asset, driving significant business outcomes.

Ari Billauer

Co-Founder & Operational Strategist

With over two decades of experience in technology innovation, leadership, and Customer Success, Ari is committed to guiding organizations through strategic transformations.

As the Co-Founder of RPS Consultants, Ari specializes in elevating Enterprise SaaS companies by refining their approach to Customer Success, enhancing their growth and retention capabilities. Leveraging a rich background in IT and business operations management, he partners with clients to architect solutions that precisely address their evolving challenges and ambitions.

Frequently Asked Questions

Who can benefit from RPS Consultants’ services?

Our services are tailored for Enterprise SaaS companies across various growth stages—from startups needing to set foundational customer success strategies to mature enterprises looking to maximize operational efficiencies and drive growth.

How does RPS Consultants ensure client success?

We follow a structured approach that includes planning, design, transformation, and ongoing support, ensuring that our strategies are not only implemented but also adapted over time to meet evolving business needs.

What is the typical engagement duration with RPS Consultants?

Our engagements are typically structured as 12-month, fixed-fee projects, which allows us to provide comprehensive support and ensure measurable success.

How does RPS Consultants handle client confidentiality and data security?

We adhere to stringent data protection protocols and confidentiality agreements to ensure that all client information remains secure and private.

What size companies does RPS Consultants work with?

A: We work with SaaS companies of all sizes, from early-stage startups with under $10 million ARR to large enterprises with over $1 billion ARR.

Unlock Your Potential With RPS