The founders of RPS have mastered the art of merging business insights, strategy, processes, and tools, leading global teams of 10 to over 100 in companies boasting $10M to $1B in ARR.
Their deep-rooted partnership has culminated in a unique prowess, positioning RPS as the definitive force in empowering SaaS companies to scale and excel.
Michael Plawner: Co-Founder & Customer Success Visionary
With over 20 years at the forefront of customer success and strategic innovation, Michael is passionate about propelling Enterprise SaaS companies into their next growth phase. As co-founder of RPS Consultants, Michael merges deep industry insights with transformative strategies to elevate customer engagement, retention, and scalability. His experience spans transformative roles at leading organizations, where he’s championed customer success as a strategic asset, driving significant business outcomes.
Ari Billauer: Co-Founder & Operational Strategist
With over two decades of experience in technology innovation, leadership, and Customer Success, Ari is committed to guiding organizations through strategic transformations. As the Co-Founder of RPS Consultants, Ari specializes in elevating Enterprise SaaS companies by refining their approach to Customer Success, enhancing their growth and retention capabilities. Leveraging a rich background in IT and business operations management, he partners with clients to architect solutions that precisely address their evolving challenges and ambitions.